Frequently Asked Questions

What are the acceptable means of payment?

1) Nigeria Credit or Debit cards - Verve, Visa card and Mastercard - At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Kiramu provides the utmost security on your payments.

2) International Credit or Debit cards - All major credit cards

3) Pay into our bank account - Upon cleared funds, your ordered products will be shipped.

 

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the product page. Orders placed for products within Nigeria or for products abroad get processed same day the order is placed as far as we receive your order by 4.45pm. Products within Nigeria normally takes 4 - 10 days to get delivered while products shipped from abroad takes between 12 - 40 days to get delivered.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers on the product page.

How do I know if a product comes with a warranty?

Kiramu provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after 7 days.

If a product comes with a warranty, such warranty are always manufacturers warranty offered on a product, the warranty period will be displayed within the "additional information" tab of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed by the seller.

Are there any hidden costs or charges if I order items from Kiramu?

There are no hidden costs or charges when you order from Kiramu. All costs are 100% visible at the end of the checkout process

Are all products on Kiramu website original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products are immediately delisted from Kiramu portal.

Please contact us if you think a product listed on our website does not meet these standards. You may also use our "Abuse report" icon on the website to notify us of such product.

Are products on our website new or used?

Kiramu offers 100% new products.

How can I find the right product on Kiramu?

You can start by clicking on a category name from the category menu on the left side or top navigation menu of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.